1. Define what a Detroit lead means before reading the totals
Detroit city is recorded as a municipality in Wayne County, Michigan. That geographic relationship matters because a dashboard should not blur a Detroit location, a Wayne County service area and a broader Michigan target into one unexplained number. The public ROI Dashboard description says leads can be classified as Potential New Client, Current Client or Other, and can be tagged by case type. Those definitions should be reviewed before a partner treats a total as an opportunity count. A call from Detroit, a form from elsewhere in Wayne County and an existing-client question are not automatically the same business event.
Recommended approach
Ask Bosseo to demonstrate how geography, contact status and case type appear together. Decide which locations and practice areas your firm will use for internal review, and document what belongs outside the lead total. Do not use Detroit’s population estimate—638,530 in the 2020–2024 ACS 5-year record, with a margin of error of 62—as evidence of demand, leads or revenue.
