1. Start with the right geographic definition
Byron Center is a census-designated place in Kent County, Michigan. A dashboard review should preserve that distinction. Byron Center, Kent County, a wider metropolitan area and Michigan are not interchangeable reporting areas. If your firm serves clients beyond Byron Center, decide whether the dashboard should separate Byron Center from countywide or broader targets. The public ROI Dashboard description refers to service-and-city targets, city data and case-type data, but it does not establish which geographic areas would be configured for your firm.
Recommended approach
Ask Bosseo to show how geographic labels would appear in your account and whether reports can distinguish Byron Center from Kent County and any broader service area you choose. Write the intended locations into the measurement plan before judging performance. Do not use the Census population estimate as a forecast of calls or cases.
