What is Bosseo Video Intake?+
Bosseo describes it as a guided video survey that lives on a law firm’s website. Visitors answer questions one at a time, with paths built around practice areas and case types. Bosseo says the flow can qualify case type, urgency and fit before an inquiry reaches the firm.
Can a firm serving Blendon use different paths for different practice areas?+
Bosseo’s public page says each practice area can have its own question path. Your firm would still need to define the accepted matters, excluded matters, location rules and escalation decisions for Blendon and the rest of Ottawa County.
Can Video Intake determine whether someone has a valid legal case?+
No website intake should be presented as a substitute for legal advice, conflict review or attorney judgment. Video Intake can collect answers using rules the firm approves; the firm must decide what those answers mean and what follow-up is appropriate.
What should happen if a visitor cannot use video?+
Plan an alternative route, such as a clearly presented phone or other contact option, and review accessibility requirements before implementation. Bosseo’s public page describes a mobile-first experience, but it does not establish that video is suitable for every visitor or situation.
Where do completed inquiries go?+
Bosseo says completed inquiries can be delivered with answers attached and describes destinations including an inbox, CRM and case-management system. Confirm the exact destination, routing behavior and supported connection for your firm before purchase or implementation.
How should we measure whether it is working in Blendon?+
Agree on definitions for starts, completions, accepted matters, contact, scheduling and retention. If geographic reporting matters, collect location consistently and distinguish Blendon from the broader Ottawa County service area. Do not infer demand from the township’s population estimate.
