1. Set the geographic boundary before choosing the intake path
Argentine township and Genesee County are not interchangeable descriptions. A firm may serve people in the township, elsewhere in Genese County, or across a broader Michigan service area. The ACS record identifies Argentine township's county relationship and population, but it does not show where prospective clients search, whether they visit a particular website, or which matters a firm should accept. Video Intake should therefore reflect the firm's actual geographic eligibility rules rather than treating a population estimate as a forecast.
Recommended approach
Decide which locations should be accepted, reviewed, redirected, or excluded. If location affects eligibility, make it an explicit question in the relevant survey path. Review whether the same rule applies across Michigan or only within the firm's chosen service area. Measure completed inquiries by location and case type after implementation instead of assuming that Argentine's population predicts intake volume.
