1. Start with the calls your team cannot answer
The Census records Argentine township in Genesee County, Michigan. It does not establish how many people call a law firm, when they call, what legal problems they have or whether staffing coverage is sufficient. For your firm, the useful local question is operational: how should a call from someone in Argentine or elsewhere in your service area be handled when the front desk is occupied, the office is closed or several people call at once? Bosseo’s public AI Answering page describes a team-first arrangement: calls go to the firm first, and the AI can answer if nobody picks up within 20 seconds. It also describes coverage for nights, weekends, holidays and overflow.
Recommended approach
Review two to four weeks of phone records and mark unanswered calls by time, reason and outcome. Decide whether the system should be a backstop for missed calls, an after-hours option, or both. Do not use Argentine’s population estimate as a substitute for those measurements.
