1. Define what a Yarmouth lead means before reviewing ROI
Bosseo’s public description says the dashboard classifies contacts as Potential New Client, Current Client or Other, and groups leads by case type. That distinction matters for a firm serving Yarmouth, a municipal town in Barnstable County. A call from a Yarmouth resident, a current client asking for an update and a vendor inquiry should not automatically carry the same business meaning. The dashboard can only support a useful decision if the firm agrees on which contacts count, which practice-area labels apply and whether a matter has actually become a signed engagement.
Recommended approach
Ask Bosseo to walk through the proposed lead and matter definitions using your own intake categories. Decide whether the reporting scope is Yarmouth only, Barnstable County, Massachusetts more broadly or another exact geography. Do not treat the town’s population estimate as a forecast of cases or marketing return.
