1. Start with the journey, not the client’s memory
A person may not remember which page or channel led to a consultation. Bosseo’s public Lead Attribution page describes records that can include channel, referrer, landing page, device, session detail, and attached intake answers. It also describes calls joining the same journey record. That distinction matters when a Whitman inquiry begins on a service page, returns later, and reaches your firm by telephone. The town’s relationship to Plymouth County gives you a precise local label for reviewing inquiries; it does not justify assuming that every Whitman resident follows the same path or needs the same practice area.
Recommended approach
Review whether your current intake record can preserve the source journey alongside the person’s case type and qualification answers. Decide which geography labels your team actually needs, including Whitman and Plymouth County where appropriate, rather than treating every Massachusetts inquiry as one market.
