What is Bosseo Video Intake?+
Bosseo describes it as a guided video survey that lives on a law-firm website. Visitors answer questions one at a time, with paths organized around practice areas and case types, before the completed inquiry reaches the firm.
Can the intake ask different questions for different practice areas?+
Bosseo’s public product description says each practice area can have its own qualification path. Your firm still needs to define which questions matter, which answers require human review, and what information should not be treated as an acceptance decision.
Can a Spencer-focused intake cover Worcester County too?+
That is a service-area decision for your firm. Spencer is recorded in Worcester County, but the population record does not define your coverage. Review whether location questions should distinguish Spencer, the county, other Massachusetts locations, or matters outside your scope.
Where does a completed inquiry go?+
Bosseo says completed inquiries can be delivered with answers attached and describes routing to an inbox, CRM, or case-management system. The exact destination and connection for your firm should be reviewed and confirmed before implementation.
Does Video Intake guarantee clients or revenue?+
No performance outcome should be assumed. A completed intake is not proof of a qualified case, representation, signed matter, or revenue. Review completion and follow-up records separately from later business outcomes.
What should the firm prepare before a consultation?+
Bring your practice-area list, service-area rules, existing intake questions, receiving team or owner, escalation requirements, website access considerations, preferred systems, accessibility expectations, and the outcomes you want to inspect.
