1. Replace “How did you hear about us?” with a fuller journey
A person who contacts your firm may have visited more than once, arrived through more than one channel or reviewed more than one page before calling. Bosseo’s public Lead Attribution page says its records can show the channel, referrer, landing page, device and session detail, with intake answers attached. It also says calls can join the same journey. For a firm serving Scituate and elsewhere in Plymouth County, that distinction matters because a broad answer such as “Google” does not identify which page or path preceded the inquiry. The town’s population estimate is not a reason to assume a particular amount of activity. It is simply a reminder to define the geography of the records you want to examine rather than treating every Massachusetts interaction as a Scituate matter.
Recommended approach
Ask Bosseo to show how a Scituate-related inquiry would be distinguished from an inquiry elsewhere in your service area, what journey fields are visible, and how your team would review the record without relying on a caller’s memory.
