1. Start with the journey, not the client’s memory
A prospective client may not accurately recall whether they first found you through search, a referral, an advertisement or a return visit. Bosseo describes Lead Attribution as showing the channel, referrer, landing page, device and sessions associated with a lead’s journey. Intake answers can be attached to that journey, bringing source and case information into one record. For Lynnfield work, review whether your records distinguish inquiries associated with Lynnfield from other Massachusetts service areas. The population estimate for Lynnfield CDP is eligibility context only; it is not evidence that any particular practice area will produce inquiries there.
Recommended approach
Ask to review an example journey using your firm’s actual intake categories and geographic service boundaries. Decide which outcomes matter to you—such as consultation or signed case—and make sure staff record those outcomes consistently before using attribution to compare channels.
