What is Bosseo Video Intake?+
Bosseo describes it as a guided video survey that lives on a law-firm website. Visitors answer questions one at a time, with the flow organized around practice areas and intended to collect information for qualification before the inquiry reaches the firm.
How is it different from a contact form?+
A contact form generally asks a visitor to provide basic contact details and a written description. Bosseo’s public description presents Video Intake as a guided, video-led path with practice-area questions and attached answers. Your firm still needs to decide which questions and review rules are appropriate.
Can a Haverhill firm use different paths for different services?+
Bosseo says each practice area can have its own qualification path. During consultation, your firm should identify the areas it handles, the information each requires and the person who reviews each type of inquiry.
Where do completed inquiries go?+
Bosseo says completed intakes can be delivered to a team with answers attached and describes delivery to an inbox, CRM and case-management system. The appropriate destination, permissions and ownership for your firm should be confirmed before implementation.
Does Video Intake replace attorney judgment?+
No product description should be treated as a legal decision. The intake can organize answers and support routing, but your firm should define which matters require human review, how uncertainty is escalated and who decides whether to follow up.
Should I expect more cases from adding Video Intake?+
No specific increase should be assumed. Haverhill’s population estimate does not measure demand, traffic, completion or signed matters. Evaluate the product by reviewing the intake behavior and follow-up measures your firm can actually observe.
