1. Start with the journey, not the caller’s memory
A prospective client may visit more than once before contacting your firm. Bosseo’s public Lead Attribution page says the service records the channel, referrer, landing page, device and sessions before a lead reaches out, then connects that journey with intake answers. That is materially different from relying only on a staff member’s recollection of how someone says they heard about the firm. Great Barrington’s population estimate does not establish how many people search for legal help or which channels they use, so a firm should measure its own inquiry paths rather than substitute town population for market evidence.
Recommended approach
Review whether your current records preserve the first meaningful visit, later sessions, the page that prompted contact and the information gathered during intake. Ask Bosseo to show how those fields would appear for your firm before deciding what attribution questions matter most.
