1. Replace memory-based source collection with a recorded journey
A prospective client may visit more than once before contacting your firm. Asking that person to remember whether they found you through search, a review, an advertisement or a referral can produce a vague answer. Bosseo’s public Lead Attribution page describes a journey record containing the channel, referrer, landing page, device and sessions before contact. It also describes intake answers being attached to that journey. For a Foxborough practice, that distinction matters because the town is a specific municipal geography within Norfolk County, while an inquiry may arrive through a page or channel covering a broader service area. Do not treat a Foxborough address, a Norfolk County relationship or the town’s population estimate as evidence that a channel works. Use the system to identify what actually happened for each inquiry.
Recommended approach
Ask to see how the consultation separates the first visit, later visits and the contact event. Decide which geographic and matter fields your firm needs in intake, rather than inferring them from population.
