1. Define what “Dracut” means in the measurement plan
A dashboard should not silently treat that town as the same thing as the county, a metropolitan area, the state, a household or an individual. Those geographic units answer different questions. If your firm serves Dracut, decide whether the dashboard should distinguish searches, calls, forms and matters associated with Dracut from activity elsewhere in Middlesex County or Massachusetts.
Recommended approach
Ask Bosseo to show how geographic labels would be defined for your firm and how you would review them. Keep Dracut-specific reporting separate from broader county or statewide reporting unless you deliberately choose to combine them. Record the geographic rule in the dashboard’s acceptance criteria so a later change does not make trend comparisons misleading.
