1. Start with the journey, not the answer a caller remembers
A prospective client may remember a search engine, a recommendation or a website visit without recalling the exact sequence. Bosseo describes Lead Attribution as connecting the channel, referrer, landing page, device and sessions before contact. It also describes attaching intake answers to the journey. For a Belmont-serving firm, review whether a location page, practice-area page, referral or advertisement appears in the journeys of real inquiries from the geographic area you serve. Do not treat Belmont’s population estimate as evidence that any particular practice receives more inquiries.
Recommended approach
Ask to review how the system distinguishes first visit, later visit, contact method, geographic service area and matter type. Decide which journey details your team needs before changing marketing allocation or intake questions.
