What does Lead Attribution show for a lead?+
Bosseo’s public page describes a record containing channel, referrer, landing page, device, session detail and attached intake answers. It also describes calls joining the same journey and outcomes extending through consultation and signed case.
Can this distinguish a Belchertown inquiry from another location?+
The town’s Census geography and population estimate do not establish where an inquiry came from. Ask Bosseo and your team which location fields are available and how they will distinguish a person’s location, the service area, the incident location and the page they visited.
Does attribution prove that a channel will produce cases?+
No. It can support review of recorded journeys and outcomes, but past or current records do not guarantee future inquiries, consultations, signed cases, rankings or return on spend.
Will phone calls be included?+
Bosseo’s public Lead Attribution page says phone calls can join the same journey record, including the transcript, case-type tag and web journey. Confirm the details of how that would apply to your firm before making an implementation decision.
Do we need to change our intake process?+
Bosseo states that attribution runs behind the scenes on the website and intake tools. Your firm should still review its existing questions, qualification rules, ownership and consent practices to determine what information needs to be connected and how it will be used.
How does this relate to the ROI Dashboard?+
Bosseo describes Lead Attribution as feeding journey-level detail into its ROI Dashboard, where results can be viewed in roll-up form. Ask to review which fields remain available at the individual journey level and which appear only in summary reporting.