What is Bosseo Video Intake?+
Bosseo describes it as a guided video survey that lives on a law firm’s website. Visitors answer questions organized around the firm’s practice areas, and the inquiry can be qualified by case type, urgency and fit before it reaches the team.
How is it different from a contact form?+
A contact form generally asks a visitor to provide basic contact details and a written description. Bosseo’s public page describes Video Intake as a step-by-step, video-guided experience that collects answers through a structured path. The firm should decide whether that structure is appropriate for its visitors and matters.
Can an Ayer firm use different paths for different practice areas?+
Bosseo’s public product text says each practice area can have its own qualification path. During evaluation, the firm should identify its actual practice areas, question requirements and routing rules, then confirm the proposed scope.
Does completing the intake mean the firm accepted the case?+
No conclusion about representation should be implied by completing a survey. The firm should use clear visitor-facing language, explain what submission means, identify any urgent-contact instruction and require human review before making a legal or engagement decision.
What should happen if a visitor does not want to use video?+
The firm should retain a clear alternative contact path and review it alongside the video experience. Accessibility and usability testing should cover visitors who have limited bandwidth, cannot hear audio, use assistive technology or simply prefer another method.
Can the completed intake connect to a CRM or case-management system?+
Bosseo’s public page describes delivery to a team and says that, when paired with Bosseo Automation, completed intakes can flow into CRM and case-management systems. The firm should ask which specific destination, fields, permissions and automation behavior are included in its proposed scope.
