1. Replace the blank opening question with a guided path
A contact form commonly asks for a name, contact details and a free-text description. Bosseo’s public Video Intake page describes a guided video survey that walks visitors through one question at a time. The flow is built around the firm’s practice areas and can qualify an inquiry by case type, urgency and fit. That gives you a more specific design decision than simply adding another form: which questions should a Fort Meade visitor answer before your team decides whether to respond, schedule or decline?
Recommended approach
Map the first screen to the matters your firm actually evaluates. Keep the path understandable to someone who is uncertain about whether they have a legal issue. Review each question for clarity, relevance and the risk of collecting information your team does not need at that stage.
