What does the ROI Dashboard say it tracks?+
Bosseo’s public page describes keyword rankings, Top 3 and Top 10 counts, SERP features, AI citations, calls, recordings, transcripts, lead classifications, case-type breakdowns, forms, video intakes, source attribution, review activity and trends over time. Ask which items apply to your proposed scope and how each is defined.
Can it distinguish Bowie from Prince George's County?+
That should be confirmed in the consultation. Bowie is recorded in Prince George's County, but the city and county are not the same geographic scope. Ask how location is assigned to keywords, pages, callers and leads before relying on a geographic comparison.
Does a call automatically equal a lead or a case?+
No conclusion should be assumed. Bosseo’s page describes separate classifications for Potential New Client, Current Client and Other, plus case-type tags. Your firm should agree on the rules and identify the event that counts as a qualified matter in its own records.
Can the dashboard show where a contact came from?+
Bosseo describes source attribution by channel and page, including examples such as organic, Local Services Ads, news pages and AI referrals. Ask how repeat visits, multiple channels and unattributed contacts are handled, and distinguish source information from proof of a signed matter.
Who should have access to calls and transcripts?+
That is a firm governance decision. Bosseo’s page says selected partners, office managers and intake leads can have access. Ask about user permissions, recording and transcript handling, retention and recovery, then assign access according to your firm’s responsibilities.
Does tracking guarantee rankings or search visibility?+
No. Tracking can report the signals Bosseo describes, but Google states that automation does not guarantee crawling, indexing or search visibility. Treat rankings and citations as measurements to review, not as guaranteed outcomes.