Does AI Answering replace a law firm’s front desk?+
Bosseo describes the AI as a backstop. Calls ring the firm’s team first, and the AI is described as picking up when nobody answers within 20 seconds. Confirm the proposed routing and threshold for your phone system before proceeding.
What happens after the AI answers?+
Bosseo says the caller is greeted and guided through the situation, with case type, timeline and contact details among the information that may be captured. The page describes a transcript, case summary and caller information delivered to an inbox or case-management system.
How many calls can it handle at once?+
Bosseo’s public AI Answering page states that the system can handle up to 20 simultaneous calls. Ask how that capacity applies to your proposed phone setup and what happens when your firm’s rules require a human response.
Can the firm keep its existing phone number?+
Bosseo’s public page says existing numbers can remain in place and that the system sits behind them. Confirm the forwarding rule, carrier requirements and any responsibilities for configuring your particular phone system.
How should urgent calls be handled?+
The firm must define urgency categories, review ownership and caller instructions. Bosseo describes classification, transcripts and summaries, but those records do not create a response-time guarantee or replace the firm’s emergency and legal-service policies.
What should the firm ask about confidentiality and data handling?+
Ask where recordings, transcripts, summaries and caller information are stored, who can access them, how they are delivered, how long they are retained and what protections apply. Bosseo’s public page says these materials are delivered to the firm and used to run the firm; obtain answers specific to your proposed arrangement.
