What is Bosseo Video Intake?+
Bosseo describes it as a guided video survey that lives on a law firm’s website. A visitor answers questions one at a time, with the flow organized around practice areas and qualification information such as case type, urgency and fit.
How is it different from a contact form?+
A contact form generally asks a visitor to enter contact information and describe a matter in a text box. Bosseo’s public description says Video Intake guides the visitor through a structured survey and delivers the completed inquiry with its answers attached.
Can a Gorham law firm use different paths for different matters?+
Bosseo says each practice area can have its own question path. Your firm should decide which matters to include, what information is appropriate to request and how inquiries from Gorham and the wider Cumberland County service area should be reviewed.
Does Video Intake replace attorney review?+
No conclusion about legal representation, conflicts, urgency or case acceptance should be assumed from an intake submission. The firm should assign human ownership and have counsel review the visitor-facing language and escalation rules.
Where do completed inquiries go?+
Bosseo’s public page says completed intakes can be delivered to the firm with answers attached and tagged by case type. It also describes routing and follow-up automation through its broader ecosystem. Confirm the specific destination and responsibility for your firm during consultation.
What should we prepare before a consultation?+
Bring your practice-area list, service-area rules, current intake questions, preferred reviewers, escalation concerns and the records you use to track follow-up. You do not need to assume a volume target from Gorham’s population estimate; use the consultation to decide what the experience should accomplish and how you will evaluate it.
