1. Keep your team first, then define the safety net
Bosseo’s public AI Answering page describes a team-first routing model: calls go to the firm’s front desk first, and the AI answers when nobody picks up within 20 seconds. That distinction matters if your Woodmere office wants to preserve its existing call-handling approach while covering unanswered calls. The geographic fact is narrow but useful: Woodmere is a CDP in Jefferson Parish, not a label for all of Jefferson Parish or the New Orleans metropolitan area. Decide which callers and phone numbers belong in the Woodmere service area, and document what should happen when the team does not answer.
Recommended approach
Map each published number, business-hours rule, overflow condition and after-hours path. Ask Bosseo to demonstrate the exact handoff for a Woodmere caller and identify who owns the callback after the AI answers.
