What is Bosseo Video Intake?+
Bosseo describes Video Intake as a guided video survey that lives on a law firm website. A visitor answers questions one at a time, and the flow is designed to qualify an inquiry by case type, urgency and fit before it reaches the firm’s next intake step.
Can Video Intake be used for visitors from Red Chute?+
It can be reviewed for a firm serving Red Chute, but location alone does not determine whether an inquiry is suitable. Red Chute is recorded in Bossier Parish, and your firm should decide which locations, matter types and service boundaries the flow should address.
Can our firm choose the questions?+
Bosseo’s public page says flows are built around a firm’s practice areas and that questions, weighting and flows can be adjusted. Ask during the consultation which decisions your team can control, how changes are requested and what review is required before a change is used.
Where do completed intakes go?+
Bosseo says completed inquiries can be delivered with answers attached and describes routing by case type. Bosseo also describes Automation as a related service for CRM and case-management movement. Confirm the destinations, routing, ownership and any required configuration for your firm before deciding.
Does completing the survey mean the firm accepted the matter?+
No conclusion like that should be assumed. A completed intake is information for your firm’s review. Your process should separately address conflicts, urgency, fit, attorney assessment, engagement terms and any communication about whether the firm will proceed.
How should we measure whether it is working?+
Track the intake path itself: starts, completions, incomplete submissions, matter categories, geographic fit, escalations, reviews and next actions. Keep consultations, engagements and signed matters separate. Do not infer demand or results from Red Chute’s population estimate, and do not treat automation as a guarantee of search visibility.