1. Start with the geography your firm actually serves
Oakdale is recorded as a municipality in Allen Parish. That distinction matters when you decide which inquiries belong in the same workflow. An Oakdale inquiry may need one owner, while an inquiry from elsewhere in Allen Parish may follow a different service-area rule.
Recommended approach
Bring your current service-area rules to the review. Decide whether geography should affect routing, eligibility review, follow-up wording or consultation booking. Keep those decisions separate from assumptions about demand.
