What is Bosseo Video Intake?+
Bosseo describes it as a guided video survey that lives on a law firm’s website. Visitors answer one question at a time, with the flow organized around case type and intended to qualify inquiries before they reach the firm.
Can a Gray law firm choose which locations the intake accepts?+
The firm should define its geographic rule during planning. The Census record places Gray in Terrebonne Parish, but population data does not determine a firm’s service area. Ask Bosseo how the chosen location questions and routing would be represented in the proposed flow.
Can the survey support more than one practice area?+
Bosseo’s public page says each practice area can have its own qualification path. Your firm should still identify the practice areas, questions and escalation rules it wants reviewed before adopting the product.
Where do completed intakes go?+
Bosseo says completed inquiries can arrive with answers attached and describes delivery to an inbox, CRM and case-management system. Confirm the exact destination, fields, permissions and applicable connection for your firm rather than assuming a named system will be supported in your configuration.
Does Video Intake replace an attorney’s review?+
No conclusion about legal rights, conflicts, representation or case value should be delegated to a website flow. Use the intake to collect and organize information, then assign appropriate human review and escalation.
How should a firm measure whether it is working?+
Define separate stages such as completed intake, reviewed inquiry, qualified inquiry, consultation, retained matter and out-of-scope inquiry. Compare those categories by practice area and selected geographic scope without converting Gray’s population estimate into a demand or revenue forecast.
