1. Start with the geographic question your records can answer
Covington is a city in St. Tammany Parish, Louisiana. Instead, review whether your current records distinguish Covington inquiries from matters elsewhere in St. Tammany Parish or beyond, and whether service area is captured consistently during intake.
Recommended approach
Ask Bosseo to review how location is represented in your inquiry records and how you want it used in reporting. Keep Covington, St. Tammany Parish and any broader service area as separate geographic concepts.
