Start with the geographic boundary, not an assumed audience
Your firm may serve Bogalusa, Washington Parish, nearby communities, or a broader Louisiana market. Those are different operating choices. The available Census record identifies Bogalusa city and its relationship to Washington Parish; it does not establish how far your firm accepts matters or where website visitors come from. Video Intake should therefore ask for the location information your firm actually uses to determine fit. If parish, municipality, venue, residence or incident location affects eligibility, that distinction belongs in the qualification path rather than in an unsupported assumption about the market.
Recommended approach
Before reviewing a Video Intake configuration, write down the geographic rules for each practice area. Decide whether a visitor should be routed, declined, escalated for review or asked for more information when the matter falls outside your service area. Keep Bogalusa and Washington Parish labels precise in the visitor experience and in internal ownership rules. Test the path with boundary cases rather than treating the city population as evidence of intake demand.
