1. Define Alexandria and Rapides Parish before reviewing performance
The dashboard page says firms can examine case-type and city data, including which cities produce calls. For an Alexandria practice, that makes geographic definitions a first-order decision. Alexandria city and Rapides Parish are not interchangeable reporting labels. A city view may answer one question, while a parish view may answer another. The Census record identifies Alexandria city as a municipality and records its county relationship as Rapides Parish; it does not establish where prospective clients search from or where matters originate.
Recommended approach
Ask Bosseo to show exactly how location is represented in the dashboard. Decide whether your review should separate Alexandria city from Rapides Parish and whether any additional Louisiana geography belongs in scope. Put the chosen definitions in writing so a later city comparison does not combine unlike areas.
