1. Replace “Google” with a usable journey
A client’s memory may identify a broad source but not the page, return visit or referral that preceded contact. Bosseo describes Lead Attribution as recording the channel, referrer, landing page, device and sessions before a lead reaches out. Intake answers are attached to that journey, so the source and the substance of the inquiry can be reviewed together. This matters for an Alexandria practice because the relevant geographic boundary is the city in Rapides Parish—not an assumption about every person in the parish or every visitor who searches from elsewhere. A firm can review whether its records distinguish the service and geography of each inquiry without treating population as proof of legal need.
Recommended approach
Review a recent set of inquiries and mark which fields are known, guessed or missing. In a Bosseo consultation, ask how the firm’s current website and intake paths would be represented in a single journey record.
