1. Define the geographic view before reviewing ROI
Morehead is a municipality in Rowan County, Kentucky. The 2020–2024 ACS five-year population estimate for Morehead is 6,870, with a margin of error of 20. A useful dashboard conversation should therefore distinguish Morehead from Rowan County and from any broader service area your firm chooses to evaluate. If those places are combined in one total, you may not know which geography a call, form or ranking represents.
Recommended approach
Ask Bosseo to show how location is defined in the proposed measurement plan. Decide whether the firm wants separate views for Morehead and Rowan County, or a broader service territory. Record the geographic rule before interpreting trends so a county-level inquiry is not presented as proof of city-level performance.
