1. Replace “How did you hear about us?” with a fuller journey
A prospective client may remember only the last step before contacting your firm. Bosseo’s public Lead Attribution page describes a broader record: channel, referrer, landing page, device, session detail and intake answers, with phone calls joined to the web journey. That distinction matters when a Middletown-serving firm reviews whether a page, referral, organic visit, Local Services Ad or another channel preceded an inquiry. A verbal answer can remain useful context, but it should not be treated as the entire attribution record when a connected journey is available.
Recommended approach
Review whether your current intake record preserves the first identifiable source, the page that prompted contact, the case type and the eventual disposition. Decide which fields should be visible to attorneys, intake staff and whoever evaluates marketing. Do not assume that Middletown residents use one channel or follow one path; use the firm’s own records to examine what actually occurs.
