What information does Bosseo describe showing for a lead?+
Bosseo’s public Lead Attribution page describes a journey record that can include channel, referrer, landing page, device, session detail and intake answers. It also describes connecting phone calls and tracking outcomes through consultation and signed case. Confirm the applicable scope for your firm during the consultation.
Can Lead Attribution include phone inquiries?+
The public product description says phone calls can join the same journey record, including call information and case-type details connected with the web journey. Ask how that would apply to your current phone and intake setup.
Will attribution tell us whether an inquiry is a good case?+
No system description should replace your firm’s qualification judgment. Attribution can place source and intake information together for review; your lawyers and staff must define and apply the firm’s own qualification, routing and engagement policies.
Do we need to rely on a caller’s answer to “How did you hear about us?”+
Bosseo describes automatic journey information and says Lead Attribution is intended to reduce reliance on manual source questions. Confirm the fields, connections and records available for your website, intake process and calls before making an implementation decision.
How is this different from reviewing traffic totals?+
Traffic totals are aggregate activity. Bosseo describes Lead Attribution as connecting an individual journey with intake information and later outcomes, then rolling information into the ROI Dashboard. Your firm should decide which outcome definitions make that comparison meaningful.
Can it show which Lexington-Fayette urban county pages produce signed cases?+
Bosseo’s public page describes reporting by page and says city pages can be reviewed in attribution records. That does not establish that a particular page has produced a case for your firm. Ask for a review of the pages, geographic labels and outcome records relevant to your service area.