Does AI Answering replace our front desk?+
Bosseo describes it as a backstop rather than a replacement: calls ring your team first, and the AI answers when nobody picks up within 20 seconds. Confirm how that rule would fit your phone system and staffing procedures.
What information does the system capture?+
Bosseo says the system guides callers through their situation and captures case type, details and contact information. Your firm should decide which questions are appropriate for each practice area and which matters require attorney review.
How are calls categorized?+
Bosseo says calls are classified as Potential New Client, Current Client or Other, with case-type tagging described on its product page. Confirm how your firm wants each category assigned, reviewed and routed.
Where do transcripts and summaries go?+
Bosseo says a full transcript, case summary and caller information can be delivered to your inbox or case-management system. The public page does not confirm compatibility with your specific system, so review that destination before making a decision.
Can the system handle several calls at once?+
Bosseo’s public page states that AI Answering handles up to 20 simultaneous calls. Compare that stated capacity with your actual phone configuration and ask how concurrent calls would appear in your firm’s workflow.
What should we measure after implementation?+
Review whether intended calls were answered, whether required information was captured, whether classifications were useful, whether ownership was clear and whether callbacks followed your procedures. Do not treat population data or Bosseo’s general product claims as a forecast for your firm’s results.
