1. Set the geographic boundary before you build the flow
A Tonganoxie page should distinguish Tonganoxie city from Leavenworth County and from any broader Kansas service area your firm chooses to serve. The Census record identifies Tonganoxie city as a municipality in Leavenworth County. It does not show where prospective clients live, which matters they have, or whether they prefer video, phone or a form. Video Intake should therefore ask or capture the location detail your firm actually uses for eligibility rather than treating city population as a forecast.
Recommended approach
Decide whether the intake is for Tonganoxie alone, Tonganoxie plus Leavenworth County, or a wider territory. Put that decision into the review of case-type paths and routing rules. If geography affects acceptance, make it a clear question and define what happens when a visitor falls outside the firm’s service area.
