1. Start with the journey, not the client’s memory
A client may remember finding your firm through “Google,” but that answer does not identify the referring source, landing page, previous sessions or the point at which the person decided to contact you. Bosseo’s public Lead Attribution description says its records can include channel, referrer, landing page, device and session detail, with intake answers attached. It also describes calls joining the same journey record. For a firm serving Liberal and Seward County, review whether your records distinguish a visit to a Liberal service page from a later direct visit or phone call. The county relationship is useful for defining the geographic scope of your review; it does not establish which source produces matters.
Recommended approach
Ask to see how one inquiry would be represented from first visit through contact. Decide which events count as a qualified inquiry and which later outcomes—such as consultation or signed matter—your firm can consistently record.
