1. Set the geographic boundary before judging performance
The dashboard page describes city and case-type reporting, including questions about which cities produce calls. That makes geographic definition a necessary first decision for a Lenexa firm. Lenexa is a municipality in Johnson County, Kansas—not a synonym for the county, the Kansas City metropolitan area or the entire state. A review should therefore distinguish Lenexa activity from activity elsewhere in Johnson County and from broader service-area activity.
Recommended approach
Ask Bosseo to show how a location is represented in the dashboard and how the firm can separate Lenexa from Johnson County and other locations it serves. Decide which geographic labels belong in management discussions before interpreting any trend.
