1. Start with the Leavenworth service area, not a generic intake path
Leavenworth is a Kansas municipality in Leavenworth County. The 2020–2024 ACS five-year estimate records 37,195 residents, with a margin of error of 52. That population figure describes the city; it does not establish legal demand, search behavior, call volume or the number of people who will use an intake tool. Your first Video Intake decision should therefore be operational: which matters do you accept from Leavenworth, which do you accept elsewhere in Leavenworth County, and which geographic facts must a visitor provide before the inquiry can be reviewed?
Recommended approach
Write the geographic rules into the qualification discussion. Decide whether location is an eligibility question, a routing question or an escalation question. Do not use the city population as a forecast. Instead, compare the completed intake information with the matters your firm actually reviews and measure whether the answers help staff make a faster, more consistent first decision.
