1. Turn a blank inquiry into a defined conversation
A conventional contact form may ask for a name, phone number and a short description. Bosseo’s public Video Intake page describes CLIONT differently: a visitor taps a call to action, moves through a guided video survey, and answers questions organized around the firm’s practice areas. The stated aim is to capture case type, urgency and fit before the inquiry reaches the firm. For Great Bend, the useful local question is geographic scope. Does your firm serve only Great Bend, all of Barton County, or a wider Kansas territory? That boundary should be reflected in the questions and review rules rather than assumed from the city’s population.
Recommended approach
Bring your current website intake form, your practice-area list and your service-area boundaries to the consultation. Decide which facts a visitor must provide before a staff member reviews the inquiry, and identify matters that should be redirected or declined without implying that every Great Bend visitor is a prospective client.
