1. Replace “How did you hear about us?” with a journey record
A prospective client may remember only a broad source, while the useful detail is more specific: the referring source, the page visited, the device used and the sessions that preceded contact. Bosseo describes Lead Attribution as showing a lead’s channel, referrer, landing page, device and intake answers in one record. That matters when the firm serves Bel Aire in Sedgwick County but also handles inquiries from elsewhere in its service area. A city name alone cannot tell you whether a Bel Aire-related page, a practice-area page or another route produced the inquiry.
Recommended approach
Review whether your intake record can preserve the web journey alongside the person’s case type and qualification answers. Decide which geographic information your firm is legally and operationally permitted to use, and avoid treating a Bel Aire address or mention as proof that the marketing channel caused the matter.
