1. Start with the calls your team cannot answer
The Atchison city population estimate is eligibility context, not a forecast of phone traffic. Your decision should instead begin with the calls that currently reach voicemail, encounter a busy line or arrive when the office is closed. Bosseo’s public product page describes coverage for nights, weekends, holidays and overflow. It also states that calls go to your team first, with the AI stepping in when nobody answers within 20 seconds. That arrangement matters if you want backup coverage without treating the AI as a replacement for your front desk.
Recommended approach
Review a representative set of unanswered calls and identify when they occur, which practice areas they involve and what a caller needs before a lawyer can respond. Confirm whether the 20-second fallback fits your phone setup and decide which calls should remain with staff. Do not use Atchison’s population as a substitute for those firm-specific observations.
