What does Lead Attribution show for a lead?+
Bosseo’s public page describes a journey containing channel, referrer, landing page, device, session detail and attached intake answers. It also describes calls joining the journey and outcome tracking through consultation and signed case. Confirm the exact fields and implementation for your firm.
Can it separate Polk City from Polk County?+
That should be treated as a consultation question about reporting scope and the information available in your firm’s journeys. Polk City is a municipality recorded in Polk County; those geographic categories should not be merged or inferred from population alone.
Does attribution prove that a channel will produce cases?+
No. It can provide evidence about observed journeys and recorded outcomes as described by Bosseo, but it does not guarantee inquiries, consultations, signed cases, revenue or future channel performance.
Do we need to change our intake process?+
Bosseo’s public page says attribution runs behind the scenes and that journey data is attached automatically. Your firm should still ask how its current intake tools, call handling and outcome records would be treated, because the applicable implementation scope is not established here.
How is this different from asking, “How did you hear about us?”+
A remembered source can omit earlier visits, a landing page or a return path. Bosseo describes connecting those journey details to intake information and calls. The firm should still decide how to handle incomplete, conflicting or unavailable records.
Can it show which page contributed to a call?+
Bosseo says phone calls can join a journey and that the landing page and web session can be connected to the call record. Ask for a consultation about how that would apply to your phone system and the information your firm actually retains.