Start with the Perry workflow, not a software wish list
Perry is a municipality in Dallas County, Iowa. The 2020–2024 ACS 5-year estimate records 7,985 residents, with a margin of error of 21. That population figure describes the city; it does not establish legal demand, lead volume, competition or revenue. For custom software, its practical relevance is geographic scope: your team should decide whether the proposed workflow serves people and matters connected to Perry alone, Dallas County more broadly, or a wider Iowa practice. That decision affects the records the tool should contain, the users who need access and the reports that would be meaningful.
Recommended approach
Map one process from its first input to its final handoff. Mark where staff re-enter information, wait for a response, make a judgment, send a document or update a matter. Then separate Perry matters from Dallas County and other service areas if that distinction affects routing, reporting or access. Do not commission a broad platform until the firm can name the bottleneck and the boundary of the work.
