What kinds of custom software does Bosseo describe for law firms?+
Bosseo describes client portals, intake tools, internal dashboards, speed-to-lead tools and referral trackers, among other possible bottleneck-focused builds. Those examples do not determine what your firm needs or what a specific scope will include.
Do we need a technical requirements document before speaking with Bosseo?+
Bosseo’s public page says a firm can describe its bottleneck in plain English and that Bosseo will ask questions and turn the problem into a scoped build. You should still bring the current workflow, data, users, permissions and acceptance questions to make the review useful.
Can Custom Software connect to our existing systems?+
Bosseo says its custom tools can connect with a firm’s website, intake and dashboard and describes integrations as part of its approach. The specific systems, fields, access method and reliability requirements for your firm must be confirmed before they are treated as part of the scope.
Who hosts and maintains the software?+
Bosseo states that it hosts, monitors and maintains the tools it builds on dedicated servers, and that updates, fixes and improvements are part of the relationship described on its public page. Ask about your firm’s access, data ownership, backups, recovery, security and change-management requirements.
How should a law firm decide whether custom software is worthwhile?+
Compare the cost and risk of the current manual process with the cost, scope and operational responsibility of a build. A good candidate has a clearly defined bottleneck, repeatable rules, an identifiable owner and acceptance tests. If an existing product fits the need, custom work may not be necessary.
Will custom software increase our leads or revenue?+
That cannot be promised from the location, population or product description. A tool may be evaluated for workflow measures such as completed handoffs, errors or adoption. Any relationship to leads, cases or revenue should be measured separately and should not be assumed.