What does the ROI Dashboard publicly describe tracking?+
Bosseo describes rankings, Top 3 and Top 10 counts, SERP features, AI-engine citations, calls, forms, video intakes, lead classifications, case types, source attribution, review signals and trends. Ask during the consultation which items apply to your intended scope and how each is defined.
Can the dashboard prove demand for legal services in DeWitt?+
No. DeWitt’s 2020–2024 ACS 5-year population estimate is 5,546, but population is not proof of search demand, competition, leads, matters or revenue. Use the dashboard to review measured activity under agreed definitions, not to convert population into a forecast.
Can I separate DeWitt from Clinton County?+
That should be treated as a configuration and measurement question for the consultation. DeWitt is recorded as a municipality in Clinton County. Ask how geographic labels, pages, contacts and matters would be represented, and whether the resulting view supports the comparison your firm needs.
How should our firm define a lead before using the numbers?+
Agree on the difference between a Potential New Client, Current Client and Other contact, then define case-type and matter-status rules. Review how duplicates, spam, uncertain classifications and contacts outside your practice scope are handled.
What should we ask about calls and transcripts?+
Bosseo’s public page describes calls as logged, recorded, transcribed and tagged, with the recording and transcript attached to counted calls. Ask how corrections, missing records, access, retention and unclear transcripts are handled for your firm.
Who should have dashboard access?+
Choose access by role rather than giving everyone the same view. Bosseo’s public page names partners, office managers and intake leads as possible users. Confirm the available permission controls and decide who may view sensitive information or change classifications.