1. Start with the visitor’s first explanation
Bosseo describes Video Intake as a guided survey that lives on a law-firm website and uses video rather than a blank contact form. The public product description says visitors can move through questions one at a time, with paths built around case type, urgency and fit. That matters for a firm serving Denison because the relevant audience is not an abstract statewide market: the review should identify how a person reaching the firm from Denison or elsewhere in Crawford County is currently asked to describe a matter. A local place name alone does not tell you what the visitor needs or whether the existing form is adequate.
Recommended approach
Review the current Denison-facing website journey from first click to completed inquiry. Compare the information collected by the existing form with the minimum information your team needs before deciding whether to call, schedule, decline or request more detail. Keep geographic questions precise: ask where the matter arose or where the prospective client is located only when that information affects fit.
