What does Lead Attribution show for an individual lead?+
Bosseo’s public product page describes a journey view that can include channel, referrer, landing page, device, sessions and intake answers. It also describes connecting calls and later outcomes to that journey. The exact scope for your firm should be confirmed in consultation.
Can it distinguish Clinton from Clinton County?+
The Census records Clinton as a municipality in Clinton County, but that fact does not determine how your firm should report geography. Ask Bosseo how location information would be captured and review whether your intake process consistently records the distinctions you need.
Does attribution prove that a marketing channel caused a case?+
It can provide a recorded path from a visit or referral through an inquiry and, as described by Bosseo, to consultation or signed case. That record supports review, but your firm should still account for repeat visits, multiple sources, intake quality and its own decision rules before treating a channel as the sole cause.
Will the system include phone calls?+
Bosseo states that phone calls can join the same journey record, including the web journey that preceded the call. During consultation, confirm how this would apply to your phone process and what call information would be available for review.
Do attorneys or intake staff need to ask every caller how they found the firm?+
Bosseo says its attribution runs behind the scenes and is intended to reduce reliance on manual source questions and tagging. Your firm should still decide which intake questions are necessary for qualification, conflicts, geography and follow-up.
How does this relate to an ROI Dashboard?+
Bosseo describes Lead Attribution as feeding journey-level information into its ROI Dashboard, where information can be reviewed by channel, case type and related marketing measures. Ask which outcome fields and reporting views would be included in the scope proposed for your firm.