Start with the Boone workflow, not a feature list
Boone is a municipality in Boone County, Iowa. The Census Bureau’s 2020–2024 ACS five-year estimate records 12,424 residents for Boone, with a margin of error of 23. It does, however, make geographic scope a useful planning question. Decide whether the tool is for work handled in Boone, work across Boone County, or a broader Iowa service area. Those boundaries affect the records, users and handoffs you should include in discovery.
Recommended approach
Bring one process that your team can describe from beginning to end. Examples from Bosseo’s public Custom Software page include a client status portal, a speed-to-lead tool, a referral tracker, a document-intake flow or an internal dashboard. Ask which steps happen inside Boone, which occur elsewhere in Boone County, and which are not location-dependent. A smaller, clearly bounded problem is easier to evaluate than a request to replace every system at once.
