Does AI Answering replace our front desk?+
Bosseo’s public page describes it as a safety net. Calls go to your team first, and the AI is described as stepping in when nobody answers within 20 seconds. Review your own routing and staffing arrangements with Bosseo before deciding how that handoff should work.
What does the caller information include?+
The public description says the system captures case type, timeline and contact details, then provides a transcript and case summary. Ask how those fields would be configured for your practice areas and what your team must still verify.
Can the system distinguish new inquiries from existing clients?+
Bosseo says calls are classified as Potential New Client, Current Client or Other. Classification is not a conflict check or an engagement decision, so your firm still needs a defined human review and escalation process.
How many calls can it handle at once?+
Bosseo’s public page states up to 20 simultaneous calls. That is a stated product capacity, not an estimate of your firm’s call volume. Compare it with your own phone records and ask how concurrent summaries are delivered and assigned.
Where do transcripts and summaries go?+
Bosseo says the full transcript, case summary and caller information can be delivered to your inbox or case-management system. Confirm the available destination, configuration and internal access rules during the consultation.
Can it help improve our team’s intake calls?+
Bosseo describes an Intake Coach that analyzes calls and provides feedback on missed questions, tone and lost conversions. Ask how your team would review that feedback and which intake standards you want to measure.
