Does AI Answering replace our Richmond law firm’s front desk?+
Bosseo describes it as a backstop. Your team receives the first ring, and the AI answers when nobody picks up within 20 seconds. Confirm the routing and responsibilities that fit your firm during the consultation.
What happens when the system answers?+
According to Bosseo’s public product page, the caller is greeted professionally and guided through the situation. The system captures case details and contact information, then provides a transcript, case summary and classification.
Can it distinguish a prospective client from a current client?+
Bosseo says calls are classified as Potential New Client, Current Client or Other. Your firm should still define the practice-area questions, routing rules and human escalation steps for each category.
How many simultaneous calls does Bosseo describe?+
Bosseo’s public page states that the AI Phone System handles up to 20 simultaneous calls. That is a stated capacity, not a forecast of your Richmond firm’s call volume or a promise that every inquiry is a viable matter.
Where do call records go?+
Bosseo says transcripts, summaries, caller information and tags can be delivered to your inbox or case management system. Confirm the specific destination, fields and review responsibilities for your firm before making a decision.
How should we measure whether it fits our firm?+
Compare your own unanswered calls, classifications, callback timing, captured information and matter dispositions before and after any implementation decision. Separate Richmond from other Wayne County locations if that distinction supports a real management question. Do not treat population data as evidence of leads or revenue.
