What is Bosseo Video Intake?+
Bosseo describes it as a guided video survey that lives on a law firm’s website. Visitors answer questions one at a time, with the flow organized around the firm’s practice areas and qualification needs.
Is Video Intake a replacement for every contact method?+
It should not be assumed to be. Ask Bosseo and your team how the video path will coexist with a phone number, ordinary form or another accessible route. The right mix depends on your visitors, firm policy and implementation scope.
Can the flow cover more than one practice area?+
Bosseo’s public page says each practice area can have its own qualification path. Ask how your proposed matter categories, questions, routing rules and later changes would be handled.
Where do completed inquiries go?+
Bosseo says completed inquiries can be delivered with their answers attached and describes inbox, CRM and case-management delivery in its product ecosystem. Confirm the exact destination, connection method, permissions and responsibilities for your firm before purchase.
Can Video Intake determine whether the firm should accept a case?+
It can collect and organize answers according to the rules you approve, but it does not replace your conflicts review, legal judgment, engagement process or decision about representation. Define those human decisions separately.
How should a Plymouth firm measure the experience?+
Track the stages that matter to your process: starts, completions, useful qualifications, response time, scheduled consultations and final dispositions. Break results out by the categories you choose, and do not use Plymouth’s population as a forecast of inquiries or cases.
